1. Who we are
UKTA Portal is the trading name under which UK Trading Academy Ltd (“we”, “us”) offers its KHDA-approved programmes in partnership with the Advanced Studies and Training Centre (ASTC), Dubai. UK Trading Academy Ltd is the data controller for the personal data described in this policy.
UK Trading Academy Ltd is registered in England and Wales (company number 08858400). ICO registration number: ZC264442.
UKTA Portal contact: Dubai, United Arab Emirates · +971 55 230 2053 · support@uktaportal.com.
2. The personal data we collect
- Identity and contact details: your name, email address, phone number and billing address.
- Account details: the username and password for your student portal (passwords are stored in encrypted form).
- Purchase and payment details: the course you enrol on, the amount paid, your payment plan and payment history. Card payments are processed by Stripe; we never see or store your full card number.
- Learning records: your enrolment, course progress, study hours, exam attempts and results, and the certificates issued to you.
- Communications: messages you send us and our replies.
- Technical data: your IP address and browser type, which our website and Stripe use to keep payments secure.
3. How we collect your data
- Directly from you, when you enrol and pay, set up your student portal account or contact us.
- From Stripe, which confirms your payment and payment plan to us.
- From ASTC Dubai, about your registration and certification.
4. How we use your data and our lawful basis
- To enrol you and provide your course — creating your student portal account, giving you access to course materials, tracking your progress, marking exams and issuing certificates. Lawful basis: performance of our contract with you.
- To take payments and manage payment plans — including monthly instalments, retrying failed payments and pausing or ending access as set out in our Terms & Conditions. Lawful basis: performance of our contract with you.
- To arrange your KHDA-approved certification through our partner ASTC Dubai. Lawful basis: performance of our contract with you.
- To send you service emails such as your welcome email, payment notices and course information. Lawful basis: performance of our contract with you.
- To answer your enquiries. Lawful basis: our legitimate interests, or taking steps at your request before entering into a contract.
- To keep our website and payments secure and prevent fraud. Lawful basis: our legitimate interests.
- To meet our legal obligations, such as keeping financial records. Lawful basis: legal obligation.
5. Who we share your data with
We only share your personal data where it is needed for the purposes above, with:
- Stripe — to process card payments and manage payment plans, and to provide your secure billing page.
- Our online learning platform, operated by UK Trading Academy Ltd, where your course is delivered and your progress is recorded.
- Our website and email providers — which host our websites and send service emails on our behalf.
- Cisco Webex — which hosts live training sessions.
- ASTC Dubai and KHDA (Knowledge and Human Development Authority) — so that you can be registered and certified on your approved programme. ASTC Dubai is also informed of enrolments made through UKTA Portal as our education partner.
- Professional advisers, and authorities where we are required to by law.
We do not sell your personal data.
6. International transfers
Your data may be processed in the United Arab Emirates, the United Kingdom, the European Union and the United States. Where data is transferred between countries, we make sure it is protected — for example by using approved contract terms, or where the transfer is necessary to provide your course and certification.
7. How long we keep your data
- Student and course records: for the length of your course and then for 6 years.
- Certification records: for 6 years after the certificate is issued, so that qualifications can be verified.
- Financial and payment records: for 6 years from the end of the financial year they relate to.
- Enquiries: for up to 2 years if they do not lead to an enrolment.
8. Cookies
This website only uses cookies that are essential for it to work. Our secure payment pages are provided by Stripe, which uses its own essential cookies to process payments safely and prevent fraud. We do not use advertising or tracking cookies on this website.
9. Your rights
Depending on where you live, data protection law (including the UK GDPR and the UAE Personal Data Protection Law) gives you the right to:
- ask for a copy of the personal data we hold about you;
- ask us to correct data that is inaccurate or incomplete;
- ask us to delete your data or restrict how we use it;
- object to how we use your data where we rely on our legitimate interests;
- ask us to transfer your data to you or another organisation;
- withdraw your consent at any time where we rely on consent.
Some rights do not apply in every situation — for example, we may need to keep certain records for legal reasons. To use any of your rights, contact UKTA Portal using the details in section 1. We will respond within one month.
10. Keeping your data secure
We use appropriate technical and organisational measures to protect your personal data, including encrypted connections, restricted access and secure, PCI-compliant card processing through Stripe.
11. Age
Our courses are intended for adults. We do not knowingly collect personal data from anyone under 18.
12. Complaints
If you are unhappy with how we have handled your personal data, please contact UKTA Portal first so that we can try to put it right. You also have the right to complain to the UK Information Commissioner’s Office (www.ico.org.uk) or to the data protection authority where you live.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.